I ordered a corner sofa bed from your website the seller was Hangyu I ordered it on the 8th of December. For my guest arriving at Xmas . However I Only received one part the corner part was delivered, but nothing apse . Which means I only have half of the sofa bed as it was a double sofa bed I ordered . This was a huge inconvenience to me and my guests .The cost was £320. I have been emailing Hangyu for 3 months now and they have constantly lied in every email they have sent .
First stating they refunded me which was a lie . Second they said they sent the sofa again which I have not received, they sent a hot air heater instead which I did not order nor do I need . So 3 months later they have still not resolved the issue I have half a sofa bed and £320 out of pocket . I am so disappointed in this service and have contacted trade and standards and I hope to expose the company in as many media outlets and newspapers as I can as I feel they stole my money and did not in any way try to resolve the issue I believe I have consumer rights and will somehow expose the ungenuineness of this rogue company . It was my first time purchasing from your website and I will not buy from
You again I will also advice all my friends and family and social media family to never but from your company
Yours sincerely
2 years ago
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