I have been selling as a verified business seller on onbuy for the last 4 years with no issues, I have all 5 star reviews ratings on there, They recently changed their payment systems meaning funds for items we as a seller have sold and sent to a customer is not made available as cleared funds for at least 10 days, then suddenly on the day it is due to be sent to our bank account the funds are placed on hold with no explanation and it is impossible to speak to a person, Out of frustration I had to open constant tickets and use social media to get any correspondence, I even ended up using LinkedIn and yes they replied on their main account saying someone will be in touch But the CEO’s account ‘Cas Paton’ who was bragging about the sites new payment system quickly deleted my request for help ( twice) and then blocked me, instead of acknowledging me (it was out of desperation I posted on there) I eventually after over 3 weeks of sending the item to the customer I received MY money. They have also started charging a subscription fee regardless of your monthly sales value, it was very well hidden in the wording in their recent terms update which you agreed to when adding your payment details for the new payment system, (they were very sneaky and said the agreement was just to add payment details) so much so lots of legit sellers have now left as it was very sneaky the way it was done and then suddenly be hit with the subscription charge when the sales income doesn't cover it. A warning to buyers, you are not buying from onbuy itself, they are a selling platform that is now left with mainly drop shipping sellers mainly from India (they have Facebook groups helping each other set up etc) who purchase from Amazon and eBay cheaper and will get sent directly to you. So if you have any problems with your order onbuy will just tell you to contact the seller directly. Onbuy do not care as they get their commission on sales, sellers like me that are VAT and HMRC Tax registered and run our business's correctly are leaving due to the appalling way we are treated, they seem to prefer drop shippers to legit established businesses,