Purchased a Sharp microwave oven and paid extra for delivery but didn't get it on time۔ Then when it arrived, it came with burnt enamel in the oven cavity. Furthermore, instead of a secure plate covering electronic components inside the cavity there was a flimsy cardboard type piece, which fell out and electronics can be seen in oven cavity. Sent images with high resolution. Seller didn't respond with solution۔ After waiting 72 hours I was able to contact onbuy customer service who sent automated message that I'll be contacted in 48 hours but no contact made۔ Again I messaged onbuy and silence۔ It has been over a week now and no solution and no email response. Waited and waited and never resolved issue properly because in the very end they expected me to take the bulky heavy item to drop it off for delivery. This is despite the additional fee for delivery, the misdvertising from their side as new, their fault for sending a used item that is hazardous and deliberately tampered with by concealing the cavity with a broken cardboard type thin board and protruding electronics. Its left me with the impression that Onbuy is a scam where sellers can scam people via by selling faulty, hazardous and used items as if they were brand new without repercussions and buyers money is stolen without any response or recourse. I have decided: 1) never to buy from Onbuy again 2) leave more reviews on line 3) contact Fair Trading Standards