Car breakdown going to work at 5PM on a monday evening. I thought it was going to be a nightmare as I've never had to use breakdown service before. Scared incase they wanted info like insurance policy number etc. However, the lady on the other end of the phone couldn't be anymore helpful. 2 or 3 questions and that was it she informed me that someone will contact me within 90mins. As a result, whilst I was calling work, and partner about breakdown. The man arrived to take me home. He was very friendly, approachable, considerate, understanding, reassuring and knowledgeable re issue with car. Whilst getting towed home, he called me on bluetooth to ask if I was ok and if I had any questions. I was towed for about 25miles mostly on motorway for which at the beginning I wasnt looking forward to it. However, I quickly got confident as he took his time and it all went like clock work. Lastly, I can only say, thankyou for delivering an excellent service to me. Much appreciated.