Their response was quick, courteous, reassuring and helpful. They acted quickly to get a breakdown vehicle to me and the breakdown service themselves phoned within literally a minute or two to find out my exact location. The time estimated from the initial call was 60-90 minutes but they said it would be more accurate on text. The text was for less than an hour but they actually arrived within 20 minutes. The breakdown service was great too, even though he had to find another tool to fit my wheel. It was really quick and he advised me that as my flat tyre had a nail in it he said I could get it repaired rather than have to pay for a new one. So I was really pleased with the service from beginning to end. I'd also just finished my shopping after a very long and extremely busy night shift so I was extremely grateful that it turned out to be so much less of a drama and delay than I ever could have expected.