Despite renewing my insurance for the 16th of January I was told that I was not covered. After a painful back and forth conversation with many hold periods my rescue was finally booked. Initially I was told that One Call do not deal with Green flag. After arriving at the vehicle. ( My wife had broken down) I wanted to update on the location and when I called, I was told that I was not covered, therefore starting at step one and virtually the whole process again including the information about no links with Green flag. It was appalling customer service and a totally stressful experience.