When you are stood on the side of the road it needs to be really quick and easy to find the right number on the website to call so you go straight through to breakdown. I don't need to be dealing with a live chat, a portal that needs a password or being told that I'm calling out of hours!! The phone number needed is nearly impossible to find. Once you are talking to someone you then have to use another portal to book your recovery. Again when you are on the side of the road with none of your account details and a poor signal this just adds stress to an already difficult situation. I just need to find a phone number, ring someone and tell them where I am so they can get the vehicle recovered for me. Once the recovery vehicle arrived the service was seamless.