I called one call rescue when my motorcycle failed to start whilst i was away from home. The customer service team answered quickly and i was told they would send a text message asking me for details of the location of the breakdown etc. Unfortunately i could not get this to work as my mobile phone was not in the same location as the breakdown. I phoned them again and they logged the call manually. They sent a text message soon afterwards to give me an ETA for the breakdown lorry which was approx 1.5 hrs later. 7 mins later i had call from the lorry driver to say he was at the scene. Unfortunately i was back at home so he had to wait 20 mins until i got there. He was quite happy to wait and when i arrived he got the bike started using a battery booster. I got back home OK. I couldn't have had a better service.