When I initially called for assistance, the operator informed me I would be sent a link to complete. The link arrived on my phone which I completed, which was not the easiest because it took many attempts for the form buttons to react. Having completed the link I then waited for an hour and 20 minutes and no one showed. I then called again and another operator informed me that there was no information regarding my last call. I then explained to her that I had completed the link sent to me, but no, there was no information regarding my breakdown. The operator then made my case a priority and a very polite charming friendly recovery operator from Midhurst Recovery came out within an hour 10 minutes. He then took me back to my home and all was fine. The recovery driver was very professional in every way. I have a couple of relative important observation to make: 1. Sending a customer a link to complete is ok for the younger generation, and I am tech confident, but it was complicated, and if the signal is poor especially where I was broken down, it's very time consuming. 2. Why can't the call centre operator take all your details over the phone and give a time span of when the recovery will be out to you? This is what the call operator did on my second call. I suggest scrap the sending of the link, and have the call operator deal with everything on the initial customers call.