It was a lengthy process One call operator sent a link which took me eventually to my portal then basically I requested a call by completing a form when I got to the question about who was in the car I put myself as driver but the next step wouldn’t continue unless I put another person in the car with me. This gives a false idea of my position I was alone in a car park. This I feel would affect the time the wait would be as previously women alone would be a priority. I mention this because I waited 2.5 hours being 11.20pm when the recovery vehicle arrived. A 10 minute job. Has made me reconsider using this breakdown service in the future. The questionnaire needs looking at. Otherwise from finally arrived home at 12.30 pleased to back in the warm.