I’ve had to use this service twice int the last 5 weeks. The first one left myself and my husband , in his late 70s and disabled, standing at the side of a busy trunk road in a darkening and increasingly cold night. No recovery vehicle ever arrived and no contact was ever made. It’s very difficult to find a contact number at any time but late on a dark night, impossible. I complained but had no further contact or explanation. Turning to today’s incident, the issue happened in an area that I am unfamiliar with. Breakdown was around 12.30 and I was advised that recovery would arrive at 15.35. I had my baby grandson in the car with me and had to collect his older (but still very young siblings ) from school at 15.15. I had no option but to get a taxi back to my daughter’s house, so that I could collect the children. Proactively, I contacted you to explain the situation and ask for at least 30 minutes notice when the recovery was arrriving. The recovery person subsequently phoned around 15.30 and phoned to advise. However, he was very considerate and left to allow me 30 minutes to arrange a racing for the short trip to the site. Unfortunately I was unable to get a taxi but I waited for a bus, which never arrived. He phone back twice and tried his best to help but his depot would not give permission to wait any longer. He advised me to ask you to call again when I reached the car . At that point I was told the recovery could not be resubmitted as it had already been sent out. I can quite understand why, but can’t understand why there was not even an apology for the first incident. I do feel your organisation owes me another recovery.