Appalling service from the agent who was expecting to email me a link so that I could arrange a garage to take my car....I explained that I was in a remote rural area without lights signal and I was on my own.i explained that the repair was basic but was told that you don't do roadside repairs. I was then told that I would be taken to the selected garage and left to get myself home despite my reiteration of my location with no station and a couple of hourly bus routes. I waited until 7pm after phoning at 3.30pm. The driver told me that he had only been given the job 45 mins earlier. I have full cover and this is my first call out and I wonder exactly what I am paying for. I will be joining the RAC immediately and would urge any other One Call breakdown customers to do the same. Utterly disgraceful.