I am extremely disappointed with the customer service I received. I recently bought a pair of On Cloud shoes from them and simply wanted to exchange them for a bigger size. To my surprise, they refused, claiming they only order a certain amount. This makes no sense, especially since in the past, they allowed me to exchange a pillow (which they sent in the wrong size!) for a smaller one without any hassle. The shoes are far more expensive than the pillow, and I expected better service for such a high-value purchase. The inconsistency in how they handle exchanges is frustrating and unacceptable. If they can exchange a cheap pillow, they should absolutely be able to do the same for more expensive shoes. This is a clear sign of poor customer service, and I won’t be shopping here again. Beware if you’re considering buying from them! They are unreliable when it comes to exchanges, and you may end up stuck with something that doesn’t fit or work for you. Don’t fall into the same trap I did – take your business elsewhere where they actually care about their customers!