words cannot fully convey what a high quality shirt and customer service experience onno provides! i really, really don't like cotton shirts. they hold body odor and moisture, and have been disappointing me for my entire life. i've had some luck with modal shirts, and so i thought i'd give this company a try. i ordered large, and received a beautiful shirt that was just barely big enough. i dropped the customer service line an email, expressed my concern, and they immediately offered to send me an XL, but assured me that they would always back up their products if i wanted to wear it and wash it and see how it held up. i did so, and immediately fell in love with the material. i have never been able to wear a cotton shirt for not one, but two days, in late spring, no less, without a wash. the shirt was breezy, comfortable, and odor free. after day two, i put it in the wash more on principle than necessity! it washed beautifully, but it shrunk just a wee bit, enough to feel like i really did need an XL. i wrote customer service again, and the agent responded like an old friend, and got the new shirt out to me in no time. i am a lifelong customer and now make sure that anyone who will listen knows that ONNO is the bee's knees. i cannot recommend you highly enough.