I love the material of these bamboo shirts. They have a beautiful drape and lightweight silky feel. They were exactly what I was looking for.
Also, I ordered two Beechwood T-shirts, one gray and one green. They had distinctly different fabrics from one another. One had a very nice soft, light texture similar to the bamboo shirts I ordered. The second shirt however, I feel must have been mislabeled. It was much heavier and thicker with a rougher texture. It feels and wears like a cotton T-shirt. After reaching out to customer service, I was told shirts are made in small batches and can vary. While I appreciate that, in this instance, that means you are lacking quality control, and have no consistency within your product. The beechwood T-shirts also shrunk significantly beyond a half size as indicated by ONNO.
Don’t bother with the beechwood shirts.
Why I am not happy - I reached out to customer service prior to ordering to clarify sizing recommendations to accommodate their shrinkage estimates. I am an extra small, but I wanted the shirts to fit loose and maintain their drape after being washed so they recommended I order size small which I did. However, the shrinkage after washing is not just a 1/2 size reduction. They shrink a full size if not a little more. Had I known they would shrink this much I would’ve actually ordered medium. I reached out to customer service to inquire about an exchange for a larger size. I was told exchanges are not offered to Canadian customers and I would have to place a completely new order. I was given instructions on how to return the original shirts back to them as they do not have any labels or shipping services (costs covered by me) they provide Canadian customers. I was also notified I will not be refunded my original flat shipping cost of $25 from my order.
My 25$ shipping took over two weeks and was done through standard united Postal Service. Not impressed.
With these shirts ringing in around $55 Canadian plus a flat rate of $25 US for shipping I won’t be bothering to re-order because it’s too much of a financial gamble as they are not set up for Canadian customers, and are not honest about the shrinkage of their fabrics.
I did find a way around the additional out of pocket return costs, ONNO‘s return period seems to be approximately six months, and I am travelling to the US in a few mths so I emailed customer service to inquire about having them send me a free return label (that they offer to their US customers) and use my friends home address to return the shirts within the United States, which they’ve agreed to do.
3 weeks ago
ONNO T-Shirt Company has a
4.8
average rating
from
2,237
reviews
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