Whatever you do...make sure your house is completely off the market before you engage with them. Trying to do both in parallel is too confusing for them. I received an offer viewing me as an Agent instead of the homeowner. Not only did they assign me to an “Experience Partner” that only “talked to Agents”, but I was told to take my house off of the market in order to talk about the offer with my original Experience Partner that performed virtual walkthrough. After paying to do so and jumping through various hoops, I was informed that my offer had expired and the new offer (made to me as the owner instead of agent) would not only have higher service fees (which I was fine with and understood), but would also be $30k less. The offer had expired literally the night before, and they would not honor this the following day after making me jump through hoops to take my listing down. What a nightmare and a waste of life. Best of luck!