The process was easy and convenient. Most of it was done online/virtually. There were a few times when our person was not available and it did take a bit to get a response, but nothing prevented or delayed the ultimate sale of our home. My only complaint is that the current condition of the exterior of the home is neglected. The grass has not been mowed in the month+ since we moved. There have been several storms so branches and twigs are all over the yard as well. I am disappointed that the company would allow their properties to be maintained so poorly knowing how that affects property values.