I'm a prolific, experienced, and successful real estate agent. I love helping my clients both buy and sell properties. I know I provide a good experience for my clients. I have no interest in bigger political/corporate movements in the real estate industry. I know many agents get very vocal and upset about the i-buyers that exist, and how Zillow, Mark Spain, OfferPad, OpenDoor are all impacting the market. I've never cared enough to get tremendously upset - I love to help my clients and if it's a win-win for closing a deal, I don't care who I'm working with.
In the past, these listings were extremely EASY to show - you could walk up to the door and open it up at any time - it was a nice experience before COVID. Since COVID, they obviously took steps to separate showings and make things more isolated. This caused a lot of confusion with showings. I would go up to an Opendoor listing and be unable to get inside because I didn't schedule ahead. I noticed it was getting more challenging to show those listings.
Lately there's very little inventory on the market in the Central Florida area... and many listings have been showing up listed by Opendoor. This past week I had a client who was in town for a short time and wanted to see about 20 properties over the course of 3 days. Turns out, about 5 of those were Opendoor. Here is my recent experience.
On the first day I had 3 Opendoor listings to show. I planned my route, scheduled the appointments with the Opendoor App, researched the homes both on the MLS and the Opendoor App, and started my trip. On my way to the first stop I got a text 30 minutes ahead from Opendoor - great, thank you! I arrived at the door, opened the app, and it said it could not be shown because the property was not PENDING. There was NO WARNING WHATSOEVER - there were no notes that offers had even been placed on this property. Okay - moving on... a 30 minute drive to the next showing - don't worry, I planned ahead and scheduled my Opendoor tour accounting for the time to get to the property. I followed the directions on the MLS directions and it took me to a rear residents-only gate for this neighborhood with a sign at the gate that said - "visitors use main entrance". I stopped, mapped it out, drove 15 minutes to the front of the manned gated community, and eventually arrived at the house - now 5 minutes past my Opendoor tour window. I was not allowed into the home. I called Opendoor and they said, "sorry, there is another appointment scheduled". No one was there. I continued to beg beg beg Opendoor to let me in - no luck. The representative on the phone even said he would lose money for this shift if he broke the rules to let me in. Eventually another car pulled up, I approached the car and it was another set of buyers waiting on their agent for their tour time. They were FINE if we walked through WITH them, but they didn't know when their agent would arrive and we didn't have the time built into my busy schedule to wait for that unknown. My clients were already just as frustrated with Opendoor as I was, so we moved on...
We arrived at the entrance to the neighborhood for the 3rd Opendoor listing I was scheduled to show. I was not told that this neighborhood was GATED. At this point I'm so upset. I called Opendoor, texted Opendoor, and finally I tailgated another car into the community. We got to the front door in my tour time window and I opened the App - and it didn't recognize that I was at the house. I could not find any page on the app that would allow me to start the tour and open the door. I had to make a call to get into the house, and thankfully we were able to get into this house. My clients were asking questions about the age of the roof, what the HOA fees were, etc - but there was no information available on the MLS listing or in the Opendoor App. The property was in very rough condition and very overpriced. When were were getting ready to leave I finally got a text back from Opendoor with the neighborhood gate access instructions. How helpful.
The following day I had more Opendoor listing to show. I thought I could outsmart the system and schedule 2 back-to-back tours, but this was not allowed. The representatives on the phone said that they could get in trouble for doing that. I voiced my frustration and it seemed to go nowhere.
After all our showings my clients decided to write an offer on one of the Opendoor properties. I pulled up the listing information and it was useless. The MLS listing literally said there was NO HOA. I did a little research and found that there were multiple recent sales in that community with HOA info, so I copied that and put it into the offer I submitted to Opendoor. Submitting the offer was challenging as well. I went to the Opendoor website and it assumes I'm a buyer - there is no obvious link for agents to submit an offer. I had to hunt and click multiple links - finally finding the right page. Then, the offer submission page requires you to break up all the documents. There was an Opendoor Addendum and an Opendoor Affiliated Business Disclosure. I found those both in the MLS, but I had to take the time to get a PDF application on my computer in order to extract out each form and submit them separately on the website. It was the most user-UNFRIENDLY site I have used in a long, long, long time.I honestly hope my buyer's offer with Opendoor does not get executed - I do not look forward to doing business with them.