As a real estate professional in California my advice is to run far far away from Open Door. My clients purchased an Open Door inventory home and thus were subjected to the full force of the tragically apathetic and incompetent staff. The decentralized structure of the company means you have zero personal service and there is almost no communication whatsoever. The had customer service reps replying to my emails using the "listing agent's" email signature and BRE license #, and they forced my clients to use their title company (spruce title). between open door and spruce this 25 day escrow is on day 45 and is still not closed. no one seems to know anything and you can NEVER get anyone on the phone. it's been two weeks since the open door "listing agent" has returned a call or email from me. two weeks. They are losing money at a shocking rate here in CA so my only hope is that they are out of business soon so I never have to deal with them again.