Uploaded information about my house that I am planning to sell. The house is located in the Richmond area. They sent the initial offer and set up a video meeting. Received text messages and advertising emails prior the video meeting. Gabby came on the meeting and informed me that they are currently not purchasing homes in the Richmond area. I have no issue that they do not want to purchase the home, but they should not of brought me through the process, if they are not looking to purchase homes in the Richmond area. We both could have saved time. Update: called customer service and they said they ARE making offers in the area. Open door is looking into the issue?