They are professional but when it comes down to it they squeeze customers to maximize their profits. I went this route due to time constraints. I was offered 253k while the estimated value was 273k. They also said the home needed 19k worth of repairs. Let's not forget about the 5% fee they charge regardless. I recently saw the home listed for 300k and what looked like very minimal repairs done to the home. Opendoor carpet cleaned the carpet they said needed replacing. Corrupt organization maximizing profits at the customers expense. Would not go this route unless last resort.