My fiance and I are buying a house, and we've been on the grind trying to get it in before winter ends and everyone starts looking. Our realtor is out of town, so we decided to do some open houses and were excited to have the self-tour option with Opendoor. On a Sunday, we went to three properties that were listed as self-tour. The first one opened with no problem. The second wouldn't open for us, so I called the helpline. After being on hold for some time, the rep told us that we needed to have an agent present to tour the property. Okay? It was listed as self-tour, and the QR code to get in was right there, but we'll just move on. The third property also wouldn't open for us, so I called the helpline again. This is where things really start to go bad. The rep had me try to download the app while he verified our identification. While I was sitting there waiting for the app to download, my fiance also trying to open the house with the QR code, after a few minutes the rep told me that he couldn't verify our identification, and that we'd need to look at any properties with a licensed agent. He wouldn't elaborate further than that, so we just had to leave. The next day I called the helpline again because I really wanted to be able to tour places. Again, our realtor is out of town, and I have an itch to tour places so we can be proactive until he comes back. I talked to a rep, explained the situation, and said that we really wanted to be able to tour places. He took down my information and told me he was going to "escalate" the situation. After only a few minutes on hold, he came back and said that "after reviewing my information" they were not able to grant me access to any properties, and that I would need a licensed agent to view properties. I asked for clarification, asking why specifically I had been denied so maybe I could fix it, and verbatim he told me "I can't disclose that to you." So not only am I personally barred from entering any property, but I can't get an explanation as to why so I can work with them to fix it. I offered multiple forms of ID including driver's license and passport, but he just kept repeating that I would need to have a licensed agent with me and that he couldn't tell me why I was being denied. On top of that, I've since unsubscribed from their "self-tour this property!" emails (since I can't use their services, and frankly wouldn't want to anymore), but they keep sending them to me. However, when I look up the property separately, multiple times it's not even actively on the market and hasn't been for a while. Overall, a very serious 1/5 star. Watch out, if Opendoor decides it doesn't like you, you'll never be able to use it again! But you won't know what you did wrong, and you'll have absolutely no recourse.