The process is simple and straight forward. The organization is professional, however, is relatively new to the Charlotte, NC region. There is communication weakness. To compensate for this problem, management gets involved to offer another voice to call on if problems arise. I think this communication problem is based on "newness" to the process in this market. I believe they work hard and (in time) will address this component. I was pleased with the ease of the process as well as its simplicity. The offer price was reasonable taking into account the challenges associated with selling a home. If you want top dollar, DON'T use this company. They are in business to offer a professional service and CONVENIENCE which reduces the bottom line. This is essential for them to turn around and sell the home for a reasonable profit. If you want to avoid the staging, inconvenience of multiple house showings, bargaining, renegotiation after home inspections and uncertainty when your home will sell, this company offers an honest alternative.