The process is pretty simple and straightforward if you sell your home to opendoor. The costs are high but you are paying for convenience. The numbers made sense for us so we went with their offer. With all that being said, The customer service was the worst and greatly impacted the overall experience . Katie M. In the San Antonio market did not seem to have a handle on anything in our file from repeatedly asking for forms that already been submitted, to a general lack of knowledge or insight on how to a real estate transaction works. I can honestly say I worry for other consumers/clients who have to deal with her.