So far this has been the smoothest and clearest home buying and selling process. We are currently under contract to sell our home to open door and to buy our new home with them. The staff have been very kind and helpful and the ease of viewing homes has made our search relatively stress-free. The in-home assessment of our home was unobtrusive and the individual who conducted the assessment was kind and easy to work with. The only hiccup so far has been that Open Door's staff are all in a different time zone from us so last-minute questions do not often get a response until around noon for us. Nevertheless, Open Door representatives have been easily accessible and have provided clear information and assistance throughout our buying/selling process. And when our representatives for various aspects of the process were out of the office, another member of the Open Door team took over and responded on their behalf. So there has been no time in this whole process in which we were left waiting an unreasonable amount of time for a question or concern to be answered. Additionally, the third-party companies they work with for legal/financial arrangements have been of similar quality. We are still in the due-diligence period so there are plenty of opportunities for things to go sideways but, so far, this has been an incredibly simple and relatively stress-free way to buy and sell a home.