It was truly exceptional. They came in with the best price (we received 5 other offers), their assessment was more than fair and doing everything online was awesome! I was nervous after reading the other reviews but we did not experience any of what we read. They actually ended up giving us more (net) after coming and seeing the house than they had in the first online offer. It was super easy to get in touch with our experience manager and she did a great job of keeping us up to date with statuses. This was so much easier than using a realtor and I think we got more money for they house than we would have if we went the more traditional route. I can't speak for other areas of the country but our experience in the Phoenix area exceeded our expectations.