My current experience with Opodo is disastrous. I booked flights with Opodo in March this year and still haven’t received the refund (28/11/2020) even though Opodo, after hiding behind the airline, received the money on the 6th of October. They lied to me several times over the phone, mentioning the money wasn’t with them when they previously told me it was or that it would take 14 days for me to see it in my bank account. After telling me it would take up to 14 days I waited and when I called again (not seeing the money on my bank account) I got told I misunderstood as it takes 120 days for Opodo to pay me back. Bad luck or incompetent services, Opodo had sent me emails saying “be assured that once we do receive the money from the airlines, we will immediately transfer it back to the same payment method used in the original booking, and it will appear on your statement within 2 weeks of us having received the money from the airline”. On the 17th of November I am told by an agent (Rishy Erakash) at 4:39pm U.K. time that I will receive my money within 10 days. This morning (11 days later) I called and get told (Alberto Balderrama) there was an error with my payment and that it is with their finance department and that nothing can be done from their end? I therefore asked to speak with a manager and get told there is a 2-hour wait and that I should call back later and send a complaint via opodo website??? Like Opodo are not aware of this whole situation? After all the calls I made?
This is not acceptable and certainly not legal.
I travel a lot for work and personal and will definitely stop using companies like Opodo in the future.
A tip to people who may struggle to find their phone number: 08712777723. If it is for a refund don’t select refund as the reason for your call but keep selecting “other” until you can speak with an agent. Once again they make it difficult for people to get in touch. Is this a coincidence?
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