Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,932 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,932 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot believe this company has a 4.3 rating. This is one of the worst travel agent i have encountered. They mislead the baggage allowance message by not mentioning the exact Kilos offered in the deal which means for muscat i had only 20kgs versus competition offering 30kgs. Went with their offer as the cheapest and then was asked to pay 10kilos with oman air for 700 aed more! (ticket was 1050 AED ith 20kgs). I asked them why they mentioned only 1 checked in luggage implying it was 30kgs. They said i should have knows based on Oman Air policy. I showed them competition offering deals for 10 20 or 30 kilos and cheaper than them. I told them if they dont offer deals then why do they exist instead of us purchasing direct from the airline? Helpdesk was blind, death and told me i was wrong! I asked them to pay for 10kg they refused. asked to cancel the flight they refused. Nothing was done. I had to find out myself thanks to prime i could change the flight for another date so i did for xmas. Then i get this constant ads within the account preventing me to see in a click the details of my flights simply as they show me 4 windows of ads to sell me their products. It is cluttered and a money machine. Looking at Prime promising cancellation for free, my flight will not be refunded even as prime so what is the point of prime? Never again will i use such a company not even here to help and misleading clients versus competitors like Trip.com, expedia.com or Make my trip.com and flightnetwork who are clean in what the deal is about and what you are paying for and have a clean platform and app. NEVER AGAIN OPODO. bery bad company according to me and not competitive. check on skyscanner and you will see other companies are much more competitive.”

Helpful Report

Posted 4 days ago

“Opodo, I accidentally clicked on your discount and I almost immediately called you and wrote you to cancell it but you didn't. I feel so scammed now, you booked 99.90Euros from my card. It's not okay. I dont like this 😞👎👎”

Helpful Report

Posted 5 days ago

“I booked a flight from Munich to Athens through Opodo. During the booking process, I was placed into an Opodo Prime membership in a way that was not clear or transparent. I did not intentionally sign up for Prime and did not knowingly agree to a paid membership. A few days later, €119.99 was deducted from my account for the Prime membership. There was no clear separate sign-up process, and I would never have chosen this membership intentionally. When I contacted customer support through chat, my issue was not resolved and I was told to call instead. This experience felt misleading, frustrating, and unfair. I requested immediate cancellation of the Prime membership and a full refund.”

Helpful Report

Posted 1 week ago

“Spent 90 minutes waiting in a queue then tried canceling a subscription my partner hadn't knowingly had for the 2nd year, never sign up to these con artists”

Helpful Report

Posted 1 week ago

“with opodo everything goes wrong. If you pay for prime membership once, they will automatically renew and the only way to cancel renew is to call to a phone number in UK, which is ridiculous. Instead of resolving it with a simple click. Also the attempt to change our flights with them was a horror we will never forget. We spent calling incredible hours with them, completely incompetent stuff, sending us links to pay which were not working, promising someone will get back to us and noone contacted us anymore. It was a nightmare. I cancelled the bank card which was subscribed to this account and rather pay 15 eur for new card issuance than spend another hours with these incompetent people trying to cancell my membership.”

Helpful Report

Posted 1 week ago

“I would like to express my gratitude to the team for their high level of professionalism and coordination. From the initial request, everything was handled promptly, with clear instructions provided at every step.”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“An expert professional who manages investigations and delivers organized direction with strong results.”

Helpful Report

Posted 2 weeks ago

“Getting ignored for the Last 10days, Airline partially cancelled flight but acco to Opodo all is still confirmed No Update no Change Options nothing Just plain ignorance”

Helpful Report

Posted 2 weeks ago

“They give options like „cancel“ the flight but in Reality it‘s Not possible. They just don’t charge you for contacting them. I was a Prime member who bought many flights”

Helpful Report

Posted 2 weeks ago

“Opodo will lock your card to keep debiting it and will prevent you from cancelling your subscription. I am extremely disappointed with my experience with Opodo. Last year, £99 was debited from my account without my clear understanding that I had entered into any active subscription. I initially ignored it, assuming it may have been linked to registering on their platform. However, this year, another £99 debit was attempted — despite the fact that I have never actively used their service. What is most concerning is how difficult it is to cancel. The subscription does not appear in Apple subscriptions, so it cannot be cancelled there. Attempting to block the payment through my banking app was also unsuccessful, as the transaction is structured to prevent straightforward cancellation or blocking. The only advertised way to cancel is by calling them — yet reaching a human representative is nearly impossible. Calls are routed through automated systems with no clear resolution, making it extremely frustrating to stop further payments. This experience has caused unnecessary stress, inconvenience, and concern over my financial security. I strongly advise others to carefully review any terms before signing up and to monitor their bank statements closely. Based on my experience, I would not recommend this company.”

Helpful Report

Posted 2 weeks ago

“Take care about Opodo Prime I bought aAir Tahiti flight ticket with them and the time of the flight was changed to 2 1/2 hrs earlier but Opodo never informed me and because of that I missed a flight. For luck other company had available seats and I had to buy a new ticket. I coul missed 3 international flights because of that. I sent 2 emails with no answers. Don't trust Opodo !!!”

Helpful Report

Posted 2 weeks ago

“I have multiple bad experiences but summary is that the Opodo prime was a scam since I didn’t want to pay for it but I was charged 100€ for it and even thought as a prime member never got responded back on 3 mails. I have used this website multiple times but this was last time. Over two hours waiting on phone in the weekend to solve my problem with name correction on flight ticket and after week of waiting and daily calling and mailing I got mail back that I should check this problem with airline. What a service I don’t recommend anyone to use Opodo anymore it’s just a scam and especially BEWARE of their prime policy otherwise u get charged for the worst service for a lot .”

Helpful Report

Posted 3 weeks ago

“Do not subscribe to Opodo Prime. In my experience, it’s a misleading service with little to no real benefit. The advertised “discounts” are often not genuine — if you check the same flight directly on the airline’s website, prices are usually the same or even lower. The most concerning issue is how refunds are handled. When an airline cancels a flight and issues a full refund, Opodo does not return the full amount to the customer. They retain a €15 “service fee” and you also lose any extra services you paid for. So even when you are entitled to a full refund, you still end up losing money. Very disappointing and hard to justify.”

Helpful Report

Posted 4 weeks ago

“Dreadful service, spiralling costs while I tried to book a flight, £450 rising to £1,120! Result I responded to their email, advising this "super deal" by cancelling all further "Prime" subscriptions and severing all connections with the company. 3 weeks later they still took a £99.99 premium....they have no publicised email address, and customer service is heavily concealed. I finally found a number, and after a 40 min wait spoke to a man working from home in Cairo. He said cancelling my premium was not possible but he could refund half if the company kept me on the books. Absolutely not! On receipt of his email cancelling me altogether Opodo then went on the charge me the full £99.99. Credit card dispute now taken up by my bank. Do NOT touch this company with a bargepole!”

Helpful Report

Posted 4 weeks ago

“What a joke, I had a voucher to use from Go Compare and thought I would sign up to free trial of Prime and get a great deal,,, WRONG !!!!!! I did not know E dreams was part of OPODO, next day £99 comes out of my account, I call to cancel this and they say, you can get the difference back to the price of the normal flight which was £43 refund.... this then made the flight £135 !! on easy jet the flight is only £85... ABSOLUTE FUMING !!!! after being on phone for an hour they still refusing to refund me .... THEY ARE ROBBERS !!!”

Helpful Report

Posted 1 month ago

“I booked a flight and it was automatically cancelled by Opodo because they didnt matched my payment with the airline on time. By accident I found that my flight was gone, out of the airlines app while Opodo still shows as 'confirmed'. They were not willing to recover thier mistake. You better avoid Opodo as the service is really poor.”

Helpful Report

Posted 1 month ago

“Opodo tricks customers with advertising and misleading customer to joint membership. Few months ago I purchased a ticket from their website using my debit card paid for air ticket from Melbourne to Sydney, then I just noticed they deducted $16.50 every month for membership fees from my card. I rang them to cancel these transaction as I did not give them a permission to deduct amount from my card, they told me if you choice the discount fee, you will automatically become their member and signed up for one year membership. They said they email me have not received This is misleading and rude. Just go to bank have a disputed report. Do not use this company Absolutely disgusting company.”

Helpful Report

Posted 1 month ago

“They addressed my complaint promptly and professionally. Receiving a full refund last week was a great relief. Their accountability and commitment to customer satisfaction were evident throughout the entire process.”

Helpful Report

Posted 1 month ago

“Opodo tricks customers with advertising cheap flights Once you agree on a flight They charge you more.”

Helpful Report

Posted 1 month ago

Opodo is rated 1.0 based on 1,932 reviews