Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,767 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very predatory company. Customer service agents will not shut up about trying to keep you paying even though you say you just want to cancel.”

Helpful Report

Posted 20 hours ago

“Nie wieder Opodo”

Helpful Report

Posted 1 day ago

“BEWARE BOOKING WITH OPODO Unauthorised credit card transaction amount: 109.99€ on 21 December 2024 towards Opodo Prime Annual. This transaction happened not with my consent. I did not make the above transaction. I booked a ticket using my credit through Opodo on Dec 6th, 2024, and the ticket price was deducted from my credit card. Followed by without my consent, Opodo deducted 109.99€ from my credit card on Dec 21, 2024, towards Opodo prime membership. I did not request any Opodo Prime membership. Opodo customer care informed me that they had informed me via email before deducting the amount from my credit card, but I did not receive any email. Moreover, the amount deducted without my authorisation (my consent). PLEASE BE CAREFUL BEFORE YOU DO BOOKING WITH OPODO”

Helpful Report

Posted 5 days ago

“I am 66 and have travelled all over the world. For the past 25 years or so I have used many airline, travel and hotel booking websites. I need to share the details of my worst ever travel experience (December 2024) having booked hotels and flights in the far east via OPODO. I was defrauded out of approx £200 and Opodo then lied to try to cover it up (by trying to blame a mystery "supplier" or third-party for the fraud). I managed to obtain a copy of the offending hotel cancellation email proving that Opodo had taken my money, cancelled the hotel room and then resold it again at a higher price without informing me - or the hotel - and issuing no refund. They LIED by, first, saying the hotel had cancelled the room (easily disproved) and then tried to blame a mysterious third party booking agent. There was no third party - I had booked the hotel on Opodo's website and paid Opodo for it. The hotel then gave me a copy of an email showing that Opodo had cancelled the room, which conclusively proved Opodo's fraud, deceit and lies. I then submitted a claim via their online complaints system but have not received a response. So instead I have had no choice but to get my refund from Mastercard (Virgin Money) who have been very good about it. They will recover their money from Opodo. This was not an unfortunate error by an individual or some sort of misunderstanding. That I can forgive. We are all human. But no, this was a clear and thinly veiled fraud by Opodo, who then lied consistently to deny it and finally, when their lies had been exposed, refused to acknowledge what they had done and abandoned any further contact/correspondence. ALSO, beware of Opodo's 'Prime' service, for which they charge £90 annually - but incidentally tried to take payment twice on my credit card, hoping I wouldn't notice. Opodo 'Prime' is a sham ... many of the huge savings they claim are worthless. Prices for the same hotel/dates/room were up to 25% lower on booking.com than the price with Opodo's "special" discount for 'Prime' customers. Moral of the story: AVOID Opodo at all costs.”

Helpful Report

Posted 6 days ago

“At the beginning of December I booked with Opodo. I payed extra for a Silver booking and even became a Premium member so that I had more rights and options. Unfortunately this was not the case. Opodo a.k.a E-dreams does not help or take responsibility. There was an error in the name of one of our bookings. I had emailed, called and even went by the booked airlines to get this very small error fixed. I have screenshots of the 25 times I called and 20 emails. Every single time I was sent somewhere else and got different information. One told me to contact the airlines I would fly with. Other said I needed to cancel and book again. Another said I could not cancel and just book another ticket without getting my money back, because they will not allow me on the flight. Me and my whole family had so much stress, because of something so small. Opodo promised me so many things to fix it. Eventually a day before the flight, nothing was fixed. I had to go to the airport a day before to run around and ask people at the airport. My flight was with Pegasus Airlines. Eventually they laughed and told me Opodo is known for their bad service and never help. Within minutes Pegasus changed te name and everything was oke. I never heard from Opodo again. My cousin and friend work for Tui and KLM. They told me Opodo/E-dreams is horrible and I should never book there. They were right. Horrible.”

Helpful Report

Posted 1 week ago

“On December 24, 2024, we booked a simple round-trip flight within Europe for €319 (starting January 2, 2025) with a Prime membership and options for free rebooking to another date and free ticket transfer to another person. That same day, we asked to transfer the ticket. Support didn't believe that the app indicated a free ticket transfer and asked for a screenshot, which we provided as proof. Ridiculous enough that Opodo support has no clue what they are offering! After the passenger could not be reached by phone on Christmas Eve, Opodo wrote an email in bad German saying that the fare had "changed to 21 euros" and that we needed to confirm it. Since it didn't make sense that the price had changed from €319 to €21, we asked what this meant and confirmed a price increase of €21, if that was what they meant. The email was ignored. After another day of waiting, we opened the in-app chat again and asked for the ticket transfer again. We got the same email again, that they couldn't reach us (we didn't get a call at all), this time saying that the price had "changed to 260 €". We asked again what this meant, but the email was again ignored. After reopening a chat and calling support, we were informed that the transfer of the ticket would indeed cause ADDITIONAL costs over €260, so that we would have to pay a total of €579. They also explained that "free" only meant that Opodo wouldn't charge anything. However, the app showed "free" with no information or even a link to information that the airline might actually charge for the transfer, so we refused to pay an additional €260. On Jan. 1, 2025, we then tried to claim the promised date change. In the app it was clearly shown that we could change the date until Jan 2, 2025 7:25 AM, a screenshot was taken as proof. The app then showed that it was no longer possible to change the flight online, we would have to contact support. We then opened a chat and called support by phone. They then stated, although we noticed the evidence made by the screenshot, Opodo couldn't make any changes to the flight any longer because we had previously refused to pay 260 € for the ticket transfer, we would be responsible for everything and we would have lost the right to claim any prime feature on this flight. Our note that we made screenshots of everything, offering FREE ticket transfer and FREE change of date, possible until Jan 2, 2025 7:25 AM, was ignored. When we told them that we feel scammed, they replied that they had "recorded everything from us and that we have confirmed all the conditions we are being confronted with" - which of course isn't the case! At the end of such calls, they refused to hang up and just muted their microphone, trying to prevent us from giving a negative rating at the end of the call via their rating system. Phone calls to support always ended up in an Indian call center, in bad English, an extremly bad connection and with a level you usually see on YouTube documenting Indian call centers full of scammers. Last but not least, they also scammed us twice with the Prime membership. We were told that we would get a trial membership for one month, but in fact we were charged a full membership for 89.99 € on the very first flight we booked. After the nightmare with the support - so far we spent hours and hours in chats, on the phone and by email - we wanted to cancel the Prime membership in time, but the app kept interrupting, demanding to uncheck all Prime features first, finally telling us to keep the membership and promising to send a notification three days in advance before the membership would be renewed and our credit card would be charged. However, the notification was not sent and the credit card was charged again. After calling support, the Indian support staff again told us that it was our fault, not theirs, and that the notification would only be sent if the checkbox in the app was checked. They also denied that a Prime membership was paid for 2024. Here they provided a voucher of 90 € for future bookings, but still denied that we had paid for a full membership for one month, thus still denied that a trial membership was in fact NOT provided. In total we paid hundreds of Euros for nothing, several emails were simply ignored, the support staff always denied any responsibility and instead stated that it was all our fault. To summarize: They offered a free ticket transfer, but refused to do so. They offered free change of date, but refused to do so. They offered free trial membership, but instead charged a full one-year membership fee for actually one remaining month. They promised a notification three days before the next charge, but failed to do so and charged another full one-year membership. This is how scams work in commercial style! BEWARE OF THIS PROVIDER!”

Helpful Report

Posted 1 week ago

“It’s a con. Two years now they have taken £89.99 from my bank account without permission. Despite many phone calls I haven’t got any money back. I used them once 3 years ago by mistake and have paid dearly…..”

Helpful Report

Posted 1 week ago

“I purchased a ticket and cancelled within 24 hours. The airline acknowledged the cancellation and sent me a confirmation email, likewise so did Opodo. The airline credited Opodo and told me to get my refund from them. I contacted Opodo and they refused a refund, stating that the airline refused to refund. I know this is not true as the airline have confirmed in writing they have credited Opodo and a refund is due to me. The service from the agent's at Opodo is shocking. I don't understand why a company thinks its OK to steal from clients. Definitely not leaving it and will take further action.”

Helpful Report

Posted 1 week ago

“Scammers!! The company takes money from your bank account without authorization by sending fraudulent emails to incorrect email addresses.”

Helpful Report

Posted 2 weeks ago

“I can only assume that the customer reviews on this page are fake. Anybody referencing a "customer service representative" has clearly never tried to connect to a human being employed by this disgrace of a company. We booked a flight a few months ago and accidentally got one of the names wrong. We discovered the error immediately and tried to get Opodo to change the record (according to their policy that's possible within 48 hours). We tried for days to get this corrected and ultimately ended up in a loop of automatically generated messages. We ended up having to rebook a ticket because Opodo was incapable of making the necessary changes and have since blanked any request for refund. Stay clear of this "service" provider!”

Helpful Report

Posted 2 weeks ago

“Worst booking experience I've ever had and if you reach the support, they are not able to help you because the only care about their margins and making money from fees to "create a seamless booking experience" when you actually get the right opposite and they only care about getting more from you”

Helpful Report

Posted 2 weeks ago

“total scam”

Helpful Report

Posted 3 weeks ago

“I bought a flight ticket from opodo. During the purchase, opodo asked me whether I want to try 15 days prime subscription. It said, I could cancel my membership anytime. I bought my ticket and accepted the prime subscription. After day 13 I wanted to cancel. Despite 90 minutes on the phone with different people, I didn't manage to cancel and was forced to pay the yearly subscription. They said they would send me a voucher. But I never received this voucher. I later booked a second flight (as I have the stupid subscrption anyway) and read very precisely: You get one free cancellation. I had to cancel and AGAIN that was a scum. I only got 30 % of my flight price and ONLY in terms of another voucher that can be used for another flight. THey are a bunch of criminals. I cut my losses but will contact my credit card issuer and dispute the transaction. Do NOT fall into that trap. Their reviews are cheated as well. The real reviews are all disgusted customers.”

Helpful Report

Posted 3 weeks ago

“I bought a flight ticket from opodo. During the purchase, opodo asked me whether I want to try 15 days prime subscription. I could cancel my membership anytime. I bought my ticket and accepted the prime subscription. I made my purchase with Paypal. Paypal asked me the flight ticket amount and I approved. Later, paypal showed me a notification opodo booked 120 euros from my paypal account for prime membership. I made a complaint to opodo they said that I made 2 years ago a trial prime membership and I cannot again do another trial. Hence they automatically charged me with a real membership. First of all, they didn't tell me this during my ticket purchase. Secondly, paypal didn't ask me for authorization of this payment. Both paypal and opodo made an illegal transaction. They do not even accept their responsibility.”

Helpful Report

Posted 3 weeks ago

“Do not use this company They are terrible and take NO responsibility The worst flight booking I hv ever done and I hv done hundreds Used them by mistake and boy was it a mistake Ryan air blocked my booking because I used them Use at your peril !!!!!”

Helpful Report

Posted 3 weeks ago

“This company is a scam. They sign you up for a free trial of a subscription service without you knowing and then keep it very quiet for a whole year. After a year they take £90 out of your account with no warning. If you try and call them to get your money back you will be in a back and forth fight with one of their useless employees who try and resell you the subscription for a reduced fee as a "curtesy". If you want your money back just keep going back and forth with them until they get bored and eventually cave in. The trust pilot reviews are false do not believe them, I believe this company are forging 5 star reviews. It seems odd that there was hundreds of 5 star reviews all written in the same way last week.”

Helpful Report

Posted 1 month ago

“חברה נוראית, רמאית המקשה באופןMy Opodo prime account is most terrible אבסורדי להתנתק מהמנוי השנתי. התייאשתי מהם, כבר בשנה שעברה בקשתי שיבטלו לי את המנוי במקום זאת זיכו את חשבוני 64£ אני בקשתי ביטול אפילו דרך הודעות בפייסבוק, כלום ושום דבר. אין אפשרות לבטל את המנוי באתר, ראו הוזהרתם.”

Helpful Report

Posted 1 month ago

“Shocking! Shocking! Missed my Prime subscription trial cancellation date last year. I contacted the call centre and was told it could not be refunded. I do not use this service as its not something I would use regualrly or even annually as I dont travel often, I requested that the handler cancel the subscription completely. The handler advised that I had membership for the next year anyway, so it would be best to continue on until the next renewal where the handler would put onto the account that the next subscription would not be charged. He also offered a voucher for money off a flight - which I told I told him I wouldn't use. (As a note I didnt even recieve this voucher). Low and behold today I recieved a notitifcation from my bank to state 69.99 had been taken by Opodo. I called them immediately and explained last year I was assured my membership would be cancelled before the next renewal date in Dec 24. The handler at that time put ZERO NOTES to that effect on my acocunt and the person i spoke to today said I could not be refunded. I protested - then it was conceded that they could offer me a partial refund of half the money. After discussing the complaints process etc which was completely ridiculous and all effort being put on me the customer I decided to cut my losses and accept the partial refund. I also requested to cancel and the handler AGAIN said I mayaswell keep the subscription open until next year! NOPE! Wow - I have worked in some sketchy call centres and this is a sketchy call centre. Retaining is all they are interested in. As soon as the refund is in my bank I will be calling to ensure the membership is cancelled. I will aslo be raising an investigation with my bank and blocking this "company". Absolutely disgusting customer service. disingenuous call handlers who effectively lie to the customer to secure next years renewals. I will be shouting from the rooftops for people not to use this service ever”

Helpful Report

Posted 1 month ago

“I hired a car from Opodo for 4 days but I did not get the service when i reach that destination they were charging me extra for being one hour late despises that i supplied my flight number the guy from Addcar in Bucharest was so rude and i contact Opodo from Bucharest but they did not do anything, that was the worst experience.so i would not recommend anybody to even think about booking anything through opodo”

Helpful Report

Posted 1 month ago

“Underhanded and unethical company that take your credit card details and charge you for a yearly subscription without your knowledge. I've been calling them ever since I saw the charge of 90 EUROS on my account and have spoken to countless agents. Each promising my refund is happening only for it to never eventuate. I spend on average 20 minutes on a call each time I ring. I've been calling for a week and have spoken to at least 7 or 8 different agents. NEVER EVER BOOK ON OPODO. DISGUSTING UNETHICAL and a total SCAM!!!!!!”

Helpful Report

Posted 1 month ago

Opodo is rated 1.0 based on 1,767 reviews