Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,741 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“worst website ever, don't use it it's a scam”

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Posted 4 days ago

“Absolutely not worth it! I booked a return flight with them only to get an email the next day saying there was an issue, and they only booked the return part of my journey. Upon checking for confirmation of the return flight, I found out that the booking was no good so I basically paid for nothing. I contacted them for clarification and asked about when they're going to book the outgoing flight, only for them to tell me that I'm responsible for that part of the journey. I asked for a full refund, only to get about half of the amount back. I 100% DO NOT recommend and I will be staying away from them and any company within eDreams consortium”

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Posted 1 week ago

“NU RECOMAND! Am rezervat bilet ,dar când sa fac check-in nu am putut sa l fac.I am sunat și am vorbit cu ei tinandu ma la telefon și pierzând o groaza de timp nerezolvand nimic.Am platit check-in in aeroport dus-intors 40 euro per persoana per zbor@”

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Posted 1 week ago

“Opodo’s Prime Selection take money out of people's pockets through contracts. The use all Tricks to confuse the Customers.”

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Posted 1 week ago

“I am extremely disappointed with the services of the company! First of all, I was charged an annual fee, although I have a new bank card that was not authorized, but Opodo still took me 70€!!! I called the customer service straight, and I explained that i am pregnant and i won't be able to travel anymore for at list an year. The response I've got was that they can't refund me the money and there is nothing they can do about it!!! I asked to talk with a manager on duty, and on the other side of the phone was man manned Mohamed, which I had difficulties understanding. He wasn't helpful at all! He kept repeating nothing they could do about the charges. Overall, I will NEVER EVER USE OPODO!!! VERY DISAPPOINTED!!!”

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Posted 1 week ago

“New Rouge trader. Avoid at all cost! I rented a car from Opodo. They use CarTrawler as their agent, but Opodo process my payment. They refused my refund for the 3 week car rental after their agent agreed a refund for providing with an unsafe car that nearly killed us. They also did not vetted their car rental agents and you will likely receive an unsafe car and risk your life. I have experienced that. Don't believe me? Try searching CarTrawler and read other reviews on Google, Trip Advisor and Trust Pilot.”

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Posted 2 weeks ago

“Very bad service, never changed my flight, even if I subscribed to their flex-flight. I don't recommend it”

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Posted 2 weeks ago

“They are charging for prime membership in scammy way. They created duplicate accounts and charged me twice. Their strategy is scam. They are fooling travellers.”

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Posted 2 weeks ago

“They lock your money and not confirming your flights, and make it look like the problem is on your end. Complete bs. Be aware of this scam!”

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Posted 2 weeks ago

“Quite shocking that there has been extensive reporting of this shabby operation of Opodo, taking money from customers credit for some Prime scheme after booking a flight - with no notification about any of the payments. And yet no apparent action against them despite multiple upset users. This needs to be taken up with EU and Spanish authorities to stop this fraudulent company operating.”

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Posted 2 weeks ago

“They are not replying and scamming.”

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Posted 2 weeks ago

“Χρησιμοποίησα την visa για πληρωμή εισιτηρίων αξίας €914 . Μετά από 10ημέρες η εταιρεία χρέωση την κάρτα μου με επιπλέον €89,99”

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Posted 2 weeks ago

“Worst Customer Support Experience .. completely not recommended to book through Opodo!”

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Posted 2 weeks ago

“They trap you with their “prime” prices. I got charged for the prime account within 24 hrs of booking and it’s not refundable. Big scammers!”

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Posted 2 weeks ago

“They are scammers and Fraudsters. I book through them last year and one year later i am unable to remove my card details from their website. Further more the took 90 euro from my account today. I have reported the scam to the my bank and Mastercard. They are scammers big time DO NOT USE THEM”

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Posted 3 weeks ago

“You can’t cancel the prime membership online. Even if they write it in their GTC. Fraud!”

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Posted 3 weeks ago

“@opodo is a perfect example of a corrupt, crumbling company. Never again will I use or recommend their service. They charged my credit card 89€ without my consent… 15 days after I purchased a ticket. I had explicitly clicked “No Thank You, I don’t need a Free Prime VIP subscription.” But to my surprise, 15 days later, I got an email about an 89€ charge. I spent 46 minutes on the phone with customer service, transferred through 4 agents, each offering a different excuse for why they *couldn't* refund the money. Their policy? “When you book a flight, this service is included.” Finally, after a lengthy back-and-forth, a man referred as a manager jumped on the call. He said: “As a gesture of goodwill, I can refund you 45€… but I can't cancel your yearly subscription renewal.” Excuse me? I asked why, and he replied: “We do this to retain our customers.” I pushed further—“Can you refund half now, and I’ll cancel the auto-renewal later?” The answer was initially *yes, sir, we're always here to help!* But when I pushed for clarity, he finally admitted, “No, you can't cancel the auto-renewal if we refund half of your money for a service you never subscribed to.” Can’t find their argument logical 🤷‍♂️ What a failure. A company that doesn't know that business today grow on referrals from satisfied customers—not tricking people into paying for something they never signed up for. Lesson learned: Always, always buy direct and avoid the middlemen.”

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Posted 3 weeks ago

“It is unbelievable that you can not cancel the prime membership on your own using their site. They just try to get money from you.”

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Posted 3 weeks ago

“Horrible company!!! this will be the last time that I book something through them. I paid around 150€ for a flight that I missed because of them. The airline company changed the time of the flight from 10:30am to 9:00am. I went on time for my flight at 10:30 only to find out that the flight was gone. The opodo app did not show any changes and they do not want to refund me or to do any any efforts in helping me ! if you want your money to be safe, do not book with them !”

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Posted 3 weeks ago

“I do not recommend this to anyone! I will never book anything through this portal again. Last year, they charged me for something I didn’t choose, like Opodo Prime. I even had to change my card because it was extremely difficult to cancel. This time, I booked a flight with Wizz from their page, after i recive the recipts from wizz i notice they charged me extra for services that were unable to justify it. When I got the invoice from Wizz, it was 118 euros cheaper than what Opodo charged me. I spent more than an hour with their chat support,but kept going around in circles trying to deceive me. Never use this service—it’s better to book directly with the airlines!”

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Posted 4 weeks ago

Opodo is rated 1.0 based on 1,741 reviews