Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,812 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alison

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plus jamais ça 😡! Opodo, c’est fini, trop de problèmes répétitifs avec cette société. J’ai réservé et acheté un vol il y a 6 mois. La compagnie aérienne vient d’annuler mon vol le jour jour prévu. J’ai donc dû racheter un billet 200 € plus cher auprès d’une autre compagnie, toujours sur le site Opodo. Opodo a attendu un mois pour me rembourser et en plus ´ma facturé des frais d’annulation ! Non négociable. Malgré un statut Primé. L’annulation du vol n’est pas de mon fait, je n’ai pas en plus à payer des frais d’annulation. Mon avocat prépare maintenant un référé auprès du tribunal pour préserver mes intérêts. Fuyez ce site.”

Helpful Report

Posted 17 minutes ago

“If there was an option to give 0 stars, I would have chosen that! My flight was cancelled by the airline and I did not receive my refund after more than two months by now! Soon over 20 mails and messages with the support and nothing happened so far! Unbelievably bad!”

Helpful Report

Posted 20 hours ago

“Extremely bad company. I bought two tickets, got refunded for one, didn't receive back the full amount even if support told me I will get back. There is no way of canceling your prime subscription if you test the free trial!!!”

Helpful Report

Posted 6 days ago

“The worst travel agency ever, never buy a ticket with them, they forced me to take their membership for one year, because somehow I bought two separate flights with test abo, and they immediately charged me for one year membership without allowing to test for 15 days. It is very unethical, directly to charge clients, even if the client made a mistake. I want write about two other cases, which I had bad experience with this company. About many years ago, I bought accidentality for the same person two flight, and it took over 2 months, that they gave me money back. Another bad experience I had with Edreams which also belongs to Opodo: before two days to my flight they cancelled my ordered ticket, which I bought about 2 months ago.”

Helpful Report

Posted 1 week ago

“Worst customer service experience ever! -> They just don't want to cancel a prime subscription I never made... a test subscription was made a yearly subscription when I requested an invoice and did not make any booking! ...fighting with them for weeks now :( Not willing to help! Also not okay how the site/app tries to force you into prime!!”

Helpful Report

Posted 1 week ago

“Worst travel agency ever.... I am flying frequently between europe and north america since 20years. I never had any major issue using the plane company website everytime. last time I had to take a flight in a hurry, without knowing precisly the date of my return. I used opodo and their Flex option to be able to change my return easily. Turns out the flex option is working only until 24h before the departure of the first flight. Meaning you can't change your return after you took the first flight. First time I got screwed like that. I won't go for Opodo again and will make sure nobody around me end up using their service”

Helpful Report

Posted 1 week ago

“They only have AI for support which is sorry and always learning. I needed a corporate invoice from them and it was impossible to get it, so overall the tickets might cost me whole lot more than what I paid for”

Helpful Report

Posted 2 weeks ago

“I booked a round-trip flight from Hamburg to Montevideo via OPODO on 14 September 2024 (Booking reference: 18957034311) for €1,600.97. The airline (Lufthansa) immediately cancelled the booking, as the layover times were too short and the flight could not be accepted. Lufthansa informed OPODO right away, but OPODO never informed me. I only found out the flight was invalid when I tried to check in just one day before departure. OPODO continued to show the flight as confirmed and even emailed me a confirmation the night before. This last-minute discovery caused serious disruption to my travel plans and additional costs (hotels, transport, etc.). Lufthansa rebooked me on a flight two days later, but my holiday was ruined. I submitted a formal complaint and refund request to OPODO with all documentation on 15 February 2025 — they never responded. I am now seeking a full refund and damages through PayPal and the European Consumer Centre. This was not just a mistake — it was a complete failure in service and communication. At minimum, I expected OPODO to reply.”

Helpful Report

Posted 3 weeks ago

“Don't use Opodo. It is not user friendly and the customer service is also worse. I called their customer service and they also saying they can't do anything. I simply request them to share me e-ticket number and e-ticket confirmation pdf file but they can't provide any. Even I don't want to give 1star. it is not worthy to use that website.”

Helpful Report

Posted 3 weeks ago

“I booked a flight with FlyOne through Opodo (reference 18133072946) for a journey from Stansted to Tbilisi, with a layover in Chişinău, in August last year. Due to a delay on the first leg of my flight, I missed my connecting flight. When I arrived in Chişinău, FlyOne informed me that there were no other flights available for another 2.5 days. As a result, I had no choice but to purchase a last-minute ticket for €180 to continue my journey. For the past six months, I’ve been tirelessly contacting both FlyOne and Flightright (a flight delay compensation company), but to no avail. Desperate for a resolution, I reached out to Opodo on 10th March 2025, hoping they would assist in dealing with FlyOne. Unfortunately, their response was not just disappointing—it was appalling. They claimed to have "forwarded my refund request to FlyOne but hadn’t heard back" and told me I should now deal with the airline directly. This came after I had already informed them that I’d contacted FlyOne multiple times since August 2024, without success. Opodo has completely washed their hands of the situation, refusing to take any responsibility or offer any compensation for the additional costs and extreme inconvenience I’ve faced. The lack of customer service and accountability from both Opodo and FlyOne is frankly shocking. I am thoroughly frustrated and deeply disappointed by their unwillingness to help resolve this issue. I strongly advise anyone considering booking through Opodo to think twice. If anything goes wrong with your flight, you’ll be left to fend for yourself—Opodo certainly won’t lift a finger to assist.”

Helpful Report

Posted 3 weeks ago

“I had an absolutely terrible experience with Opodo, and I strongly advise against using their service. I booked a flexible ticket specifically because I needed the option to change my return flight if necessary. On their website, it clearly stated that I could change my ticket before departure, with all costs covered. However, this turned out to be completely misleading. When I tried to change my return flight, I was told that changes had to be made 24 hours before the outbound flight—something that was never mentioned on the website. Now, even though I haven’t flown my return flight yet, Opodo claims my flexible ticket has expired and refuses to help me in any way. Customer service has been a nightmare—completely unresponsive, irrelevant, and unwilling to acknowledge their misleading information. Every time I complained, they just repeated that they had sent me a confirmation email with the terms and conditions, refusing to acknowledge that their website had deceptive wording about flexible ticket changes. This is a scam. They lure customers in with false promises and then refuse to take any responsibility. I’ve made multiple complaints, yet Opodo keeps deflecting and refusing to offer any real solution. If you’re considering booking with them, don’t. You’re better off booking directly with airlines to avoid being trapped by their shady policies and unhelpful support.”

Helpful Report

Posted 3 weeks ago

“Lost money to a crypto scam? Contact recovery team now at Sup*reme*asset7*@*gmail.*com to start your full refund process.”

Helpful Report

Posted 1 month ago

“I had a terrible experience renting a car through Opodo. They lure you in with cheap prices, but it's just a trick. When I arrived to collect the car, I was forced to pay an additional €250 for full comprehensive insurance, even though I had already purchased third-party insurance. This made the total cost far more expensive than renting directly from well-known companies that provide better cars and services. This hidden fee completely defeats the purpose of their "cheap" pricing. Once you reach your destination, you have no choice but to pay the extra charges, making it a frustrating and costly experience. I strongly do not recommend Opodo for car rentals. Their pricing is misleading, and you’ll end up paying much more than expected! Avoid them and go with a reputable rental company instead.”

Helpful Report

Posted 1 month ago

“This company is a pure scam.”

Helpful Report

Posted 1 month ago

“The prime subscription is a scam, they give you a 5 days notice the first time and you cannot cancel via their app (surprisingly 🙄). It’s how they take money from you, choose other websites if you have the choice”

Helpful Report

Posted 1 month ago

“OPODO SCAMMERS HOW ARE THEY ALLOWED TO OPERATE AS A COMPANY WHEN THEY ARE ROBBING PEOPLE WITH DISGUSTING CUSTOMER SERVICE?”

Helpful Report

Posted 1 month ago

“I had an extremely disappointing experience with Opodo due to their deceptive subscription model. Without my explicit consent, they enrolled me in their Prime membership via an opt-out mechanism rather than opt-in – a classic case of misleading business practices. Despite multiple complaints, their customer service refused to refund the unauthorized charge, showing complete disregard for ethical business conduct and customer rights. It's unacceptable that a company of this scale operates in such a dubious manner. I strongly advise against using Opodo unless you are willing to navigate hidden fees and non-transparent policies. Stay away!”

Helpful Report

Posted 1 month ago

“complete scam AVOID OPODO”

Helpful Report

Posted 1 month ago

“Bad experience. Scamers not a company”

Helpful Report

Posted 1 month ago

“i was having online trouble both with airfrance and klm and my time was running so i booked the flight by opodo, but i was not asked for my passport number and homeland adress. then i got a message immediately including my 6-character booking code, which was recognized by airfrance online. the offer lots of additional bells and whistles for extra payment, that's true. i only have chosen a health insurance package, because i am already a member of the adac. i hope this flight will be pleasant.”

Helpful Report

Posted 1 month ago

Opodo is rated 1.0 based on 1,812 reviews