Opodo Reviews

"I bought a ticket with carry-on luggage included in the tariff from Opodo. However, the airline informed me that no carry-on luggage is permitted. I contacted Opodo for support and was told that it\u2019s not their responsibility to know the airline\u2019s luggage rules. This is unacceptable\u2014if the ticket clearly states that carry-on luggage is included, as the intermediary you must ensure your offer matches the airline\u2019s policies. You sold me this service, so you are responsible.\r\nThis response is completely unprofessional. I truly regret buying my ticket through Opodo instead of directly from the airline. It feels like a scam, and it\u2019s a shame that such a company is allowed to operate."

"I bought a ticket with carry-on luggage included in the tariff from Opodo. However, the airline informed me that no carry-on luggage is permitted. I contacted Opodo for support and was told that it\u2019s not their responsibility to know the airline\u2019s luggage rules. This is unacceptable\u2014if the ticket clearly states that carry-on luggage is included, as the intermediary you must ensure your offer matches the airline\u2019s policies. You sold me this service, so you are responsible.\r\nThis response is completely unprofessional. I truly regret buying my ticket through Opodo instead of directly from the airline. It feels like a scam, and it\u2019s a shame that such a company is allowed to operate."

"I\u2019m sharing this to warn others about my awful experience with Opodo, which left me stranded abroad, out of pocket, and completely ignored after following their own agent\u2019s instructions.\r\n\r\nI booked a return trip to London from Casablanca via Spain (14 August 2025). My first flight was delayed nearly two hours, and I missed my connection in Spain. Vueling (the airline) refused to help, saying it was Opodo\u2019s responsibility. I was stuck at the airport with no support.\r\n\r\nI called Opodo\u2019s customer service urgently and spoke with an agent. I found a same-day EasyJet flight back to London for \u20ac191 and asked if I could book it. After checking with his manager, the agent explicitly told me to go ahead and that I\u2019d be fully refunded once I submitted the invoice.\r\n\r\nI trusted them \u2014 big mistake.\r\n\r\nWeeks later, they told me I would only be refunded \u00a399, far less than I spent. I asked them to review the call recording where their agent clearly approved the full reimbursement \u2014 they ignored that completely. No follow-up, no explanation, no accountability.\r\n\r\nTo make it worse, I also had to take an expensive Uber home after missing my pre-booked transport, arriving at 2 AM before work the next morning. Opodo made no effort to compensate or even apologize.\r\n\r\nBottom line:\r\n\r\n\u2705 They make promises and don\u2019t honor them.\r\n\u274c They ignore their own agent\u2019s instructions.\r\n\u274c They treat the customer like the problem.\r\n\u274c Support is non-existent once things go wrong.\r\n\r\nThis feels like a scam dressed up as a travel agency. They protect their staff first, not their paying customers. I\u2019m a Prime customer, but clearly that means nothing to them.\r\n\r\nI\u2019ve now submitted a formal complaint and will escalate this legally if necessary.\r\n\r\nDo yourself a favor: AVOID OPODO. Book direct with airlines. Don\u2019t trust them with your money or your travel."

"My funds came back intact\u2014secure and reliable service."

"Thankful l got redeemed with the help of TheresachinRecovery INC"

"1 star - Misleading 'free' membership offer and poor customer service\r\nI recently booked a flight with Opodo because I was offered 'Prime Membership' with 15 days free and no surprises. However, despite selecting this membership option, I was charged within three days. When I tried to cancel the membership, I was told I would not receive a full refund and customer service was unhelpful and unresponsive. I was told it was a product and not a subscription, which was misleading from the start. It was impossible to reach a supervisor and the staff seemed to just read off a script without really being able to help. This experience left me with a bad impression and I would urge caution before committing to any 'free' offers with Opodo."

"I had an absolutely terrible experience with Opodo, and I strongly advise against using their service. I booked a flexible ticket specifically because I needed the option to change my return flight if necessary. On their website, it clearly stated that I could change my ticket before departure, with all costs covered. However, this turned out to be completely misleading.\r\n\r\nWhen I tried to change my return flight, I was told that changes had to be made 24 hours before the outbound flight\u2014something that was never mentioned on the website. Now, even though I haven\u2019t flown my return flight yet, Opodo claims my flexible ticket has expired and refuses to help me in any way.\r\n\r\nCustomer service has been a nightmare\u2014completely unresponsive, irrelevant, and unwilling to acknowledge their misleading information. Every time I complained, they just repeated that they had sent me a confirmation email with the terms and conditions, refusing to acknowledge that their website had deceptive wording about flexible ticket changes.\r\n\r\nThis is a scam. They lure customers in with false promises and then refuse to take any responsibility. I\u2019ve made multiple complaints, yet Opodo keeps deflecting and refusing to offer any real solution. If you\u2019re considering booking with them, don\u2019t. You\u2019re better off booking directly with airlines to avoid being trapped by their shady policies and unhelpful support."