Do not use this company! Tried to change my flights due to COVID- they confirmed to contact the airline directly. The airline advised they are unable to change this as an agent has booked this flight and are unable to do this without Opodo's consent. They just need to add a note onto your file to say Virgin can book the seats. Opodo has told me the incorrect information repeatedly and refuses to add a note to the file. I then asked Opodo for a refund and to cancel the flight and they refused saying they need to speak to the airline first. Happy to take my money however no accountability. UPDATE Your website Opodo as it's incorrect!!!