AVOID AT ANY COST! ALSO EDREAMS!!! I have been waiting for a refund for 10 months after the airline cancelled my flight. Nothing received yet. Absolutely incompetent help line. My case is a bit more difficult since I changed both my bank account and home address (but come on! 10 months!). Claimed they did a refund 1 month ago but seems like to a wrong address / using incorrect information (or did they at all? They cannot provide me with any paper confirmation). Money is stuck - more than CHF 600 (USD 600!). Their help line answer: "It is your problem, talk to your bank". Charged me for a call CHF 110 (USD 100) once I called to their Swiss number not a UK number (I am in Switzerland). NEVER EVER buy tickets from this company! In case of normality, you will save a couple of dollars. IN CASE OF ANY ISSUE, YOU WILL LOSE ALL your ticket money or even more and a lot of time!!!