Absolutely beyond useless. My flight was cancelled several times, they never once contacted me, over the course of 10 weeks, i was calling or messaging them most days. I had to start at the beginning every time, explain my issue and wait for them to tell me that they couldn't help. They were unable to offer new flights, I was looking on their website and telling them what was available because they couldn't find anything! They don't update the status on "my trips" online, so you are always in the dark. Honestly i have no idea what we pay these people for. I did all of the chasing up at every stage. I was twice charged additional fees for a flexible flight. Eventually i contacted and sorted it out through the airline themselves. If i could swear on here, i would be writing for another hour telling you what i really think. Just never use them, you will be stranded like I was.