No contacts available, and non resolution. "My Trip" solved the same problem for me within 5 minutes. Opodo service is really bad, once you need something to be solved. Alternative Travel Agent I used and sorted a similar issue within 5 minutes: My Trip. They gave me a voucher that I can re-use within a year (on a trip booked via the same Airline I booked my other flight with Opodo). I got 'kicked out' of the queue twice when queuing to chat to an operator online, I made the same query twice and my chat was deactivated twice. The same thing happened to me weeks ago with Opodo online chat. Since the online chat bot couldn't solve my problem and when transferred to a human assistant, regardless of how long I wait, I never get a response, I tried to sort my issue online or via the app. When I couldn’t, I wanted to make a phone call which was really difficult as well, since very hard to find a valid contact for Opodo, had to go through all of my emails has there is no contact available on the website. Ironically, the phone call automated message states I can manage my bookings on the website. On website, the only options when I click on manage my bookings are: • Booking documentation • Invoice • Passenger details • Additional Services (nothing to do with booking changes, rather hotels, transfers, etc.) When I try it via the app, the only options are: • Resend the confirmation email • Request an invoice So clearly there is no option for me to request any changes at all regarding the booking itself (only to change my own passenger details or ask for confirmation documents). I then tried the phone service – I could only find a valid contact for Opodo after going through all of my emails, as there is no contact available on the website or the app. 1st Phone conversation: In order to use my Flexible Product (i.e. being able to change my trip without extra fees until 24h preceding the original booking, which I paid extra for) I would have to decide on new date which I have no idea when it would be, since that will depend on restrictions changing in countries, and not my own choice. When I explain this, the operator told me I have up to 60 days to fly again which is “plenty of days”… But since it’s not up to me but up to Covid-19 restrictions changing, I do not know if I will be able to fly again within 60 days…? 2nd Phone conversation: I called again, since I couldn’t solve this online, and asked to be passed on to the team that changes the bookings. I explained the situation again and this operator at least tried to check if I could get an open ticket – i.e., being able to use the value I’ve already paid, but with no certain date of travel. After a while he got back to me stating that Opodo can’t give me an open ticket according to airline policy (TAP). This sounds very suspicious (not putting in question the operator, which were clearly saying what they were told, and they were extremely helpful), or best case scenario terrible company policy towards costumers. The reason I say this is because my other travel agent (that thankfully I got instead of Opodo, for my new returning trip after easyjet cancelled one of my flights), allows me to re-use the amount of my trip (booked with TAP also) within a whole year! Besides all this, in both calls, they’ve asked me about both of my flights (naturally, I had booked a trip to destination and a return trip). I explained I have received a message from Opodo themselves informing that the return trip has been cancelled by easyjet and that the message said “as your travel agent, Opodo is requesting a refund on your behalf”. But upon this phone conversation the operator told me Opodo hasn’t even made a refund request yet. They did it on this call - again, the operator was very helpful, I am extremely displeased about the company itself specificly. The operator then informed me that even if I decided on a date to travel within 60 days, because one of my trips (the return one) was cancelled by the airline this made me ineligible to use the Flexible Product – which, again, I had paid extra for. Do not recommend Opodo. Zero Stars.