Do NOT use Opodo. Flight booked 15-04-20. Flight cancelled 2 days later due to Covid restrictions. Contacted their customer service on 17th April to request a refund. 3 phone calls to Indian Customer Services who were useless, polite but useless. 7 emails sent with same reply, your refund is being processed. All contact numbers are now out of use, so is the email address I used before. It's now 29-06-21, nearly 15 months later and I still have not received my refund of £333. Tried to use Resolver website but after 5 months of no response from Opodo, they gave up. Asked VISA to try and claim money back but as I was asked after their 120 day claw back rule, VISA have declined my request. Of course I was longer than 120 days as all Airlines and Travel Agents were saying, your refund will be issued within 3-6 months due to Covid. Opodo are a SCAM company. Do NOT use them or e-Dreams, their sister company. I have no way of getting my refund other than trying to use the UK Small Claims Court. From now on, I will pay the extra and only book direct with an Airline. I'll never use an online travel agent again. One final thing, KAYAK should be ashamed as they continue to list Opodo and e-Dreams tickets.