Absolutely worst travel company to ever exist! This has been a really difficult year everyone, especially for my disabled mum as she had covid last December and just about made it! Now that she's regained a bit of strength she decided she wanted to go on a much deserved holiday with her two youngest kids so she's booked flight tickets on there on the 16th of July and booked a wheelchair as well, they confirmed the booking but never sent the e-tickets so she's called them today and after being hung up on 2 times (40 minutes each call) and spending almost an hour on the 3rd call she spoke to a supervisor that told her they cancelled the flights because she "didn't choose what wheelchair she needed" which she obviously did but that was their excuse?? The supervisor gave her no other help or option and just told her we can't do anything and we are refunding your money and it will take 10-15 days?!! Her flight is meant to be for next week on the 27th of July! Absolutely appalling and we are now looking for legal action so this does not happen to anyone else!!