This is From far the worst experience I had ! I advise you to run and never ever book through OPODO! Here is my experience: I book 4 refundable tickets with a national airline company for august 8th through OPODO. Due to unforeseen circumstances I had to cancel my flights 3 days before departure. I called the airline company that guarantees me they will reimburse the whole amount ( minus penalty 150 euros for the 4 tickets which is totally acceptable ), but as I booked thought OPODO I had to cancel through them. I called OPODO and asked them to cancel and reimburse me. They told me they will reimburse not even half of the amount I have paid because of their taxes! How is it possible to steal people in such a horrible way! I am extremely unsatisfied by this company and will never trust them again!