SIMPLE - NEVER USE THIS COMPANY Used this company to book flights for family holiday of 11 to Portugal. Absolutely awful experience, they take your money then don't want to know. Downloaded the app to manage bookings etc and just doesn't work, tried on a desktop site as well with no luck. You have absolutely no chance getting through to them on the phone and even if you do (hours of trying/holding) they are pretty much useless and don't do what they promise to do anyway. Book directly with airline or through a travel agent - DO NOT USE THIS 3RD PARTY COMPANY. I wish I had read the reviews first!