ABSOLUTE SCAM! If I could rate 0 stars I would! 18months later, still no refund. Multiple promises of callbacks and nothing! I have wasted hours on the phone with this poor excuse of an agency. Spoke directly to airline and they say they have no record of a refund request! Have requested recordings of my phonecalls and they refuse to provide them (illegal under GDPR!). DO NOT RISK IT!!!!
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