This has to be the most dishonest, disrespectful, lying, thieving company I have EVER had the misfortune to deal with. I called them to raise a number of issues, not least being the rogue £130 that disappeared from my bank account AFTER my ticket purchase left my account. I have on several occasions, via their customer service phone line, requested a printed itemised breakdown of these rogue amounts, each time I have been told they will send it, but it will take 24 hours. Well over a week and several calls still nothing. They have given me a verbal breakdown of this amount...it's basically them charging me twice for the same seats I've already paid for (and have documents and bank statements to prove this) and for luggage that I have already paid for (again I have documentation to back this up). They have also charged me for some 'service charge' that I absolutely did not request either. They said it's non refundable, but as I pointed out had it been something I'd requested I'd be covered by the 14 day cooling off period as it's an online purchase, so either way I want it refunded (haven't used it as we've not travelled yet)! When I tried to point out that I have already paid for these things and that it's a duplicate charge, they hang up. Every. Single. Time. I was finally told by an advisor to raise an online ticket, when I eventually located this (not where they said I'd find it either btw but in amongst a feed on Opodo's Facebook, all comments have since vanished there too). Anyway, I submitted this form as requested well over a week ago (I gave them the benefit of the doubt as we have had a bank holiday weekend during this time) but I have not heard a single thing from them! Sadly, I also took out travel insurance with Opodo too, I have on several occasions requested documents to explain exactly what this covers me for...guess what...they've sent nothing. So, on the strength of this, and my ever dwindling faith in this utter joke of a company I have taken out travel insurance elsewhere as I don't feel able to rely on Opodo. I want their insurance charge crediting too as we are yet to travel and I will not be relying on their insurance just in case. All in all, when Googling flights and Opodo pops ups, do yourself a massive favour and keep scrolling past, their alleged 'cheap flights' are a con, even without them charging me twice, they're not cheaper, not even close I've found. I do not know how this company is still allowed to trade and hasn't been shut down for it's shonky, shady and frankly disgraceful practices.