The WORST customer service hands down! I needed to re-book a flight, how hard is that?? I had to call them 8 times on their UK number from Germany (that is an international call for me). Each time I call, they will say I need to transfer you to the right department, then I will be put on hold for an average of an hour, till another agent answers, makes me repeat the whole story, takes all the information then says let me transfer you to the right department. I was transferred and put on hold 8 times with a total waiting time of over 4 hours!!! In my last 4 attempts, I requested and insisted to speak with a supervisor, two times I was told that the supervisor is busy, one agent told me we don't have supervisors here, and one of them hanged up on me when I insisted to speak to his supervisor. Up to this point, I'm still not able to re-book my flight and I'm super frustrated with the incompetency and poor customer service this company has. All I wanted was a simple re-booking and I ended up paying the ticket value worth in international calls.