AVOID OPODO like the Plague! They are just scammers! On 30/07/2021, bought a flexible, return ticket frm UK to UAE & paid a Premium charge to have the flexibility to change my flights. Their price for the airfare wasn't the cheapest either! When the time came to change my return flight to be home for Christmas with my family, I spent nearly 5 (Five!) hours over several days talking to several of their staff - Varun; Nishant - 3 times; Jian; Sheekha; and others trying to change my return date & arguing with them that I had paid a Premium in order that I could change my return flight but they just wouldn't know! At first they said that they had sent a change request to Etihad & assured me that they would contact me within 5- 7 days. They never did - of course! Then they said that they were chasing Etihad for a response & added that EY will probably charge me £205 plus a possible ticket by them & when I rejected this and argued that I had paid a Premium to be able to change my flights, they told me that: "According to the terms & conditions of your flight booking, the tickets you have purchased cannot be modified or changed!" When I protested harshly about this & insisted that I wanted to escalate & discuss my complaint with a manager, I was told by Ms. Sheekha that their manager - a Mr. AMEESH - would get back to me within the hour. Again, he never did of course - if he ever existed! In the end, thankfully, a colleague at work who was aware of this issue, gave me a particular contact number at Etihad & after I explained the situation to them, was able to change my return flight out of Abu Dhabi three (3) times for FREE! What a breath of fresh air the staff at Etihad are! I have now decided to AVOID Opodo the scammers (as well as all other travel agents!), pay a slightly pricier fare but, in return, I will have peace of mind & an excellent service!