This is the worst airline company. They lie about reclaiming my money back as they kept cancelling my return ticket. They keep promising that they’re working on the situation but they’re not. All they do is take money and give empty promises. I am a uni student, I’m suppose to be going back to the UK on the 3rd of January 2021. Now it’s the 10th January and still stuck at my home country. They keep saying we’re working on my case since 7th December. How can they see they’ve been working on my case for 24 hours to 72 hours that escalated to 3 weeks of nothing. Their customer service to me just sounds like a bunch of criminals lying to customers faces. AVOID AVOID AVOID this will save your money, time and you will have less stress,