Have been promised a full refund in the next 5 to 7 working days. Every time I try contacting them I get the following message: "I would suggest you kindly wait for 5 working days, we will try our best to get this done as soon as we can." "I can totally understand you, do not worry, we are trying our best and you will surely receive the refund soon from our end, I can only request you to kindly wait for few more days." Ten minutes after I booked my ticket, I noticed that I had misspelled my surname. I immediately contacted them, asked them if they could correct my mistake. They told me that it was impossible to change the name (we are talking about one wrong letter, I did not want to change the whole name..) and advised me to just buy new tickets because they were going to refund me the whole price in 5-7 working days. The tickets were 911€. I am loosing hope that I will ever see that money...