i wish zero stars are available. For more than six weeks i have been calling, emailing and webchatting with these useless people. i booked a flight months ago, I am now abroad and have no return flight. They never reply, its always someone new who is very sorry for my experience, but gives me the same ridiculous story as the last agent. i can see from skyscanner that a flight is available, but they cannot, so wont book me a flight. 6 weeks, no contact, just call back in 72 hours. Nobody has contacted me to help, it is always totally up to me to call them. They have rescheduled every one of my flights more than once, asked me to pay more twice and now only offer a "return" flight to a different airport. I flew from manchester, so a flight arriving late at night at heathrow is not a return flight and would cost me a fortune. I will tell everyone i can about these people. i have never been so frustrated with customer service. They did at one point say that they tried to call me, but i didnt answer- not realising i was abroad because i had take a flight they booked for me! that's the level of this firm. DO NOT USE. I have now spent over 24 hours collectively on hold, not one agent has helped me, not one agent has a sensible word to say, they all cut me off saying that they have helped me all they can. I have contacted the airline direct and sorted it out, what do we pay these people for? I got my first flight as scheduled (it was not this one that was cancelled) I was advised to go to the second airport and deal direct with the airline advisers there. So reluctantly, with no other course, I did. The second airline (virgin atlantic) dont have a desk or staff there. So i was stranded in the US, no flight and no one to deal with it. Thanks Opodo, great work.