I booked a flexible ticket with Opodo on 24 February and unfortunately I chose wrong date. Opodo representative guided us to cancelled the ticket and booked new ticket during one hour.And also he said we would get fully refund.But today when my husband called the opodo and the Asian lady (opodo employee) said that we lost our £134 for administration fee. If we knew that we would lost that money from the beginning we won’t book a new ticket. The customer service is really bad and it doesn’t help. I won’t buy any tickets from Opodo again and I don’t recommend this agency to anyone.