If it were possible to give a 0 star rating, I would have given it to this company. Totally useless! I purchased a return ticket to travel to Germany, had to change the date of my outbound trip, which seemed simple enough. I was called back by one of their rep after making the request on their website. The rep confirmed that she had purchased a new outbound flight ticket for me and sent over a Flight itinerary to confirm she had made the booking. I noticed that I hadn't received the usual flight booking confirmation email from the Airline nor did their website have details of the new flight, instead, the site had details of my prior outbound flight. I ended up calling then a day after to make sure all had been booked correctly. They were adamant that the booking had been made and I would see the change reflected soon. A day before my flight, I had still not received =anything from the airline and their website was still not showing the change so I call the airline. The airline confirmed that they had no flight in my name for the next day and that no change had been made to the original booking. I called Opodo again and initially, they were reinforcing that all was well until I told them that the airline had confirmed they couldn't see a flight for me for the next day. The rep put me on hold for some time and ultimately came back confirming that the rep I spoke with for the change hadn't made the change correctly and they needed to investigate. I said since my flight was for the next day and I absolutely needed to fly, they should help correct the mistake by getting me on a flight. To my shock, the rep said I should go and find a flight for myself. He also said they couldn't refund the money they took from my account for the flight change until their investigation was completed. After about 2 weeks I had heard nothing from them, so I chased thinking my refund for the non-existent flight was a given and I was likely to be compensated for all the inconvenience they had cause. I was sadly very wrong as despite repeated calls to them, they gave me the run around and kept on coming back to the fact that they don't refund for flights booked. Ultimately appears that this company just try to get people to give up on refund they should be giving for mistakes they have made. I can't comprehend how a company can take money from my account for a flight they confirmed they didn't book correctly and then refuse not to refund me. Avoid! Avoid! Avoid!