My flight was cancelled by the airline. The airline told me they could not put me on another flight, I'd have to go through Opodo a the 3rd party needs to organise it... oh dear... that's when the fun began. First of all, it is not easy getting the customer service help number, as you will see yourself. Secondly, they provide no help at all. When you do speak to someone they promise to get back to you within 48 hours... then you receive some nonsensical email with no help or direction. My favourite emails were ones that had been copied and pasted from a template and contained lines like 'INSERT COMPANY NAME HERE'. There were others which contained frequent spelling errors of common words... generally the email writers seemed to be very lazy: 'Kindly note that no avail flight for the date 23 APR to Londra Regno Unito for the same time requested . In case you need anther information regurding the booking ,please call us back .' See ⬆⬆ And so you call back again, for the 4th time that week and are told 🥁🥁🥁🥁 we will get back to you within 48 hours. The customer service operator was amazed when they told me there were no flights on the date that I wanted and I replied that there were... you see I had Opodo and Skyscanner and British Airways open on my screen and I could see that there were flights. Eventually, as the flight date drew near, the customer service operator I was speaking to that day said, and I paraphrase: As the deadline for the flight is approaching, may I suggest you get a refund? Ah! So that was the trick? Although, I notice online that getting a refund from Opodo/eDreams is like trying to get blood from a stone... So, summary? Opodo/eDreams are scammers. Avoid like the plague!