Terrible service. I tried to change a flight and received a one line confirmation email saying it would forward tickets which I never got. The app and website never updated with the new date, so we had no idea which flight was correct. In fact on the original booking date we were being notified of the flight gate and time etc, even though we had flown the day before! No reply to email, tried about 10 telephone numbers and couldn't speak to a human. The live chat is just automated responses, so absolutely useless. After a number of sleepless nights we finally found an airline booking ref and put this in the actual airline website rather than Opodo and sorted it through the airline. If you want to speak to a human and have a stress free booking DO NOT use Opodo. Absolutely disgusted with this company.