I have now sought to use flight credit with Etihad via Opodo in excess of 20 times. Each time I have been told to wait for 72 hours whilst the booking request is “escalated”. I have never once heard back from anyone which means I have to call again. This is incredibly frustrating. Each time I speak to someone different, they say exactly the same thing and I am yet to speak to anyone who communicates with any honesty. I am never put through to the complaints department when I request to complain. I will NEVER use this organisation again and implore others to avoid at all costs.