Worse company I have EVER booked with. I booked a holiday package within 12 hours I had to cancel due to unforeseen circumstances. I contacted Opodo to cancel who advised I have to contact the airline direct and the hotel is non refundable. When clearly on they website it states the hotel is fully refundable (free cancellation, have proof off they false advertisement). I did get a refund from the airline direct. Contacted the hotel direct who advised the rooms are free cancellation and fully refundable but have no reservation??? Contacted Opodo numerous times who are very unprofessional and good at messing you about, after 2 weeks they have told me they will escalate my case but this should have been escalated at the first instant, which again doesn’t not guarantee I will get my money back. I have now contacted my bank and contact my legal team to take action against Opodo for false advertising and causing me and my family mental stress.