Terrible experience with Opodo!! Do not use this company!! We’ve been calling and emailing and using the chat for weeks to try to change a flight that now has a 22 hours layover in Moldova with FlyOne. By the way this is not an extremely safe part of the world given the situation in Ukraine but Opodo wouldn’t refund us for that reason either in the first instance. We received multiple emails from Flyone offering us a refund on the flight of 110% for the delay- very fair- but this needs to happen through opodo since we booked through them (this makes sense to us). Every time we call Opodo they say it’s up to FlyOne to change the flight, but FlyOne is unable to and we can’t do it on either company’s website. Opodo refuse to send an email or get in contact directly with FlyOne to sort this and they keep promising to call us back to help sort this but don’t. The last person even hung up on us. Absolutely no way to get help from Opodo with this and our flight is tomorrow!!! 8792619945
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